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Stakeholder Engagement and Feedback

We assist you to identify your key internal and external stakeholders and to plan, implement and act on valuable feedback and insights to ensure your business is meeting their needs.

Obtain valuable insights from staff and clients to meet their needs and understand market position

Our services include:

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Existing customer feedback

Direct contact with customers to gain qualitative and quantitative feedback on your performance.

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Potential customer engagement

To gain insights into opinions, motivations and preferences on your product/service.

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Stakeholder engagement

Engagement with individuals, organisations and community groups who may be affected by decisions or projects.

Our team are experienced in the use of individual interviews, online survey and focus group methods, and in the identification and extraction of key themes and messages to shape future business strategy.

Using tailored qualitative and quantitative methods, we can design an internal or client facing review to suit your needs, and make recommendations on how the employee or customer experience may be improved.

We have used behavioural insights principles in the review of large government process and their engagement with their customers, as well as conducted process reviews for not-for-profit organisations, resulting in wholesale process changes and communications redesign.

Our team has extensive experience conducting both attributable and confidential feedback from staff and clients so that businesses can better understand their needs, behaviours and levels of satisfaction.

Projects

We love working with clients to achieve their business goals. If you want to discuss how we can identify your key stakeholders and act on the insights to ensure your business is meeting their needs, then contact us for a quote!

Employee Engagement Survey design and implementation

My Life Support Services works in an industry that sees its workforce dispersed across a number of work locations, making it difficult for frequent direct contact with management and the wider team, and increasing the need to find alternative ways to monitor employee engagement and satisfaction. Further challenges associated with maintaining continuity of vital services throughout COVID had prompted management to take steps to measure staff morale, gain feedback on how recent circumstances had...

Strategic process review, redraft and market testing of Department of Housing customer communications

KLR Communications acted as sole sub-contractor over the course of 2 years, providing strategic advice on the Department of Housing’s consumer engagement strategy, including mapping of critical pathways, audit and redraft of more than 300 pieces of correspondence using Behavioural Insights principles. Communications were measured for effectiveness through observational and interview-based techniques and engagement with a range of key stakeholders, including Housing Service Centre...