My Life Support Services works in an industry that sees its workforce dispersed across a number of work locations, making it difficult for frequent direct contact with management and the wider team, and increasing the need to find alternative ways to monitor employee engagement and satisfaction. Further challenges associated with maintaining continuity of vital services throughout COVID had prompted management to take steps to measure staff morale, gain feedback on how recent circumstances had been managed, and to identify ongoing areas for organisational improvement.

KLR Communications design an online employee engagement survey with the key objectives in mind, analysed findings, identified high performing areas for ongoing maintenance, and provided recommendations for key improvements.  Outcomes of the survey were delivered via an online presentation to all employees, in a manner that was transparent, inclusive, and empowering for the workforce as a whole. Key brand themes, and the vision and mission of My Life Support Services were reinforced throughout the process.